Program and database
A business program, its database and user access. We match resources and licences to the program’s needs and keep its environment running.
Your system under our care.
Managed hosting for business systems.We manage the environment, database and secure access.We handle the technical upkeep of your system.
Explore the care scopeAn environment for your business.
A single program, a complex system or several connected systems.We match the environment to your application, database and access needs.
Complex system
An application, database and supporting services form one system. We maintain its components and dependencies to keep everything working together.
Connected systems
Several systems exchange data and support different business tasks. We plan their environment, access, backups and technical care around their dependencies.
Choose your level of care.
We tailor care to your system and how your team works.We agree the subscription price, work allowance and response time for your environment.
Standard
For one business system that needs its own environment, secure access for users and ongoing technical care.
Ongoing care
A subscription sized for your environment
- Environment, application and database
- VPN and user access
- Monitoring, backups and incident handling
Business
For a key system: priority support, regular technical checks and coordination of changes with the vendor.
Support priority
Subscription with agreed support availability
- Priority incident handling
- Dependency checks
- A regular allowance for administration
Bespoke
For several systems needing a shared architecture, resources matched to their needs and a tailored continuity plan.
Project and care
Setup and maintenance defined in the project
- Architecture for multiple systems
- Access and resources to match requirements
- A tailored service recovery plan
Before purchase, we separate onboarding, infrastructure, required licences, administration and additional work. We price the complete environment.
Your whole environment under care.
We combine hosting with technical system maintenance.We look after its environment, data and access, diagnosing problems to identify their cause.
Environment and database
Resources matched to your system.
We maintain the operating system, database and application environment. We size resources for the application requirements and the team's workload.
Access and security
Secure access for your team.
We set up VPN and agreed system access for your team. We maintain security controls, technical permissions and updates for the agreed environment.
Monitoring and recovery
Backups and tested recovery.
We monitor the environment and agreed services. We back them up and check recovery of the system, its database and the files it needs.
Diagnosis and incident handling
Help resolving system failures.
We check the application, database and dependencies. We restore operation within our scope and coordinate vendor support when needed.
Compare what is included.
Every plan includes ongoing technical care.We match resources and support to your business needs.
| Scope of care | Standard | Business | Bespoke |
|---|---|---|---|
| Typical situation | A system with an application and database | A system central to your team's work | Multiple systems and dependencies |
| Environment | Resources for the agreed workload | Resources for intensive use | Architecture to match requirements |
| Access | VPN and team access | VPN and team access | Access across teams and locations |
| Support | Ongoing technical care | Priority and a regular work allowance | Availability suited to business needs |
Environment and resources
| Scope of care | Standard | Business | Bespoke |
|---|---|---|---|
| System scope | Application, database and technical services | Application and agreed dependencies | Multiple systems and their dependencies |
| Platform selection | Application needs | Application needs | Based on the architecture |
| CPU and memory | Sized for user numbers and workload | Sized for workload and peak demand | Resources for each service |
| Data and files | Capacity and growth agreed before starting | Capacity and growth for the team's work | Capacity and expansion plan |
Access and safeguards
| Scope of care | Standard | Business | Bespoke |
|---|---|---|---|
| VPN connection | Access setup and maintenance | Access setup and maintenance | Connections to match the architecture |
| Working arrangements | Agreed access to the program | Agreed access for the team | Access across teams and locations |
| Technical accounts | Agreed permissions and access | Agreed permissions and access | Roles and access between services |
| Environment protection | Safeguards and updates | Safeguards and updates | Safeguards to match the architecture |
Maintenance and updates
| Scope of care | Standard | Business | Bespoke |
|---|---|---|---|
| Operating system | Care for the accepted configuration | Care for the accepted configuration | A plan for the whole environment |
| Database engine | Services, connections and technical jobs | Oversight of services and database load | Database maintenance defined in the project |
| Application updates | Following product requirements and documentation | Within agreed change windows | Compatibility plan for systems and add-ons |
| Change verification | Function checks and a rollback plan | Dependency checks and a rollback plan | Verification against environment scenarios |
Monitoring and backups
| Scope of care | Standard | Business | Bespoke |
|---|---|---|---|
| Automated monitoring | Availability, services and resources | Availability, resources and agreed dependencies | Coverage of the whole environment |
| Function checks | An agreed technical scenario | Scenarios for key services | Scenarios for dependent systems |
| Backups | Environment, database and required files | Environment, database and required files | A plan for the whole environment |
| Recovery | A procedure and startup checks | Priority and agreed recovery objectives | A tailored service continuity plan |
Incident handling
| Scope of care | Standard | Business | Bespoke |
|---|---|---|---|
| Support hours | Mon–Fri, 9 am to 5 pm (Warsaw) | Mon–Fri, 9 am to 5 pm (Warsaw) | Support windows to match requirements |
| Request handling | Diagnosis and service recovery | Priority diagnosis and response | Support following the environment plan |
| Response time | Agreed individually in the offer | Agreed individually in the offer | Agreed individually in the offer |
| Outside office hours | Subject to availability and agreement | Priority within agreed response coverage | Response coverage defined in the agreement |
| Vendor contact | Evidence gathering and ticket coordination | Priority ticket coordination | Coordination of system vendors |
Pricing and working arrangements
| Scope of care | Standard | Business | Bespoke |
|---|---|---|---|
| Subscription | Pricing for the complete environment | Pricing for environment and response coverage | Pricing for the project and ongoing care |
| Licences | Scope and costs agreed in the offer | Scope and costs agreed in the offer | Licensing plan for the environment |
| Administration work | Scope and allowance agreed in the offer | A regular allowance agreed in the offer | Budget to match environment needs |
| Additional administration | PLN 300 net per hour by agreement | PLN 300 net per hour by agreement | Based on the accepted quote |
| Migration and larger changes | A separate quote and verification plan | A separate quote and verification plan | Stages agreed for the project |
Before we begin
Before onboarding, we review the application, database, access and dependencies. We identify vendor requirements, the environment's condition and any work needed before ongoing care starts.
We maintain the environment, databases and user access your system needs to operate. We agree the configuration of business functions and processes with you. For matters involving the software's logic, we work with its vendor or implementation partner.
We diagnose the problem and manage the support request. When a vendor fix is needed, we provide evidence, coordinate contact and carry out the agreed technical actions.
Before starting, we confirm resources, licences, the work allowance, backup retention, recovery objectives and response arrangements. Automated monitoring runs around the clock; administrator support hours are defined in the agreement.
We check existing licences and how the system is used. We agree the cost of any required licences, such as Windows, SQL or RDS, separately from the managed service fee.
Ongoing maintenance, monitoring, compatible updates and incident handling within the accepted scope are included in the subscription. They do not use the planned-change allowance. Fixing an error caused by our change does not use the client's hours either.
Routine security and functional updates compatible with the accepted environment are included in care. A migration requiring a rebuild or repair of unsupported dependencies is quoted after assessment; a new version number alone does not trigger an additional charge.
The accepted application, database and machine are covered by one care scope. An additional subscription applies to new responsibilities or a separate environment.
We confirm scope, price, work allowance and response coverage in the offer before work begins.
Subscription and data handover
Monthly subscriptions with an onboarding fee have a one-month notice period. The option without an onboarding fee has a three-month notice period. We agree the scope of onboarding before the service begins.
Annual plans are paid for one year in advance. Renewal terms and the settlement of early termination are set out in the agreement before the service starts.
When the service ends, we hand over the files, database, code you own, configuration and start-up instructions. One plan covers the accepted environment and its components; we do not charge for the same database or machine again under a second subscription.
From review to ongoing care.
- 01
We review your system
We review the application, database, licences and access. We establish the dependencies and technical requirements needed for your team's day-to-day work.
- 02
Agreeing the scope
We select resources, licences and access. The offer separates onboarding from ongoing care; we confirm backups, change windows and support arrangements.
- 03
Taking over care
We check user access, the correct database connection and system recovery. You or your partner verify agreed business functions before we take over care.
Questions about care.
Can you take over care of my existing system?
Yes, after reviewing requirements, licences and dependencies. We plan the move, take a backup before migration and check operation in the new environment.
Which environments and databases do you support?
We select a Windows or Linux environment and a database engine to suit the system. Before starting, we confirm versions, licences and compatibility of its components.
What if the problem is in the software itself?
We first check the environment, services and database. If support from the vendor or implementation partner is needed, we prepare the ticket, coordinate contact and carry out agreed technical actions.
What determines the subscription price?
Resources, data, dependencies, licences and response coverage. We distinguish authorised users from concurrent sessions. The offer separates onboarding, infrastructure, licences, administration and additional work.