Servers and devices
We monitor resources, services and device health. We detect signs of low disk space and overload, then take the actions agreed with you.
Infrastructure with constant monitoring.
We monitor the availability and load of servers, applications and devices. We diagnose issues and restore operation within the agreed scope. We analyse measurements to identify bottlenecks and recommend changes.
Choose your level of careWhat do we monitor?
One server, several services or infrastructure across locations. We match measurements and response to the services you rely on.
Applications and processes
We check service availability and responses. We analyse signals from applications and related systems to identify the cause of a problem.
Performance and growth
We analyse load and measurement history. We identify bottlenecks and plan changes using the evidence gathered from your environment.
Your own environment
We also look after systems outside CyberON. We agree on access, procedures and cooperation with your current infrastructure provider.
Choose your level of care.
Every plan includes measurements, diagnosis and agreed recovery. Plans differ in monitoring scope, response arrangements and change allowance.
Standard
For a small environment needing ongoing monitoring, problem diagnosis and agreed procedures for restoring its services.
from PLN 599
excl. VAT per month 1 h of changes each monthSetup: from PLN 900 excl. VAT, one-off
- Up to 10 devices and 3 service checks
- Diagnosis and recovery
- Response within 4 business hours
Business
For businesses relying on several services, with priority response, longer history and more time for changes.
from PLN 1499
excl. VAT per month 3 h of changes each monthSetup: from PLN 1800 excl. VAT, one-off
- Up to 25 devices and 5 service checks
- Priority and dependency analysis
- Response within 30 min during office hours
Bespoke
For distributed environments with tailored data sources, integrations and monitoring to meet your requirements.
Tailored quote
Setup and ongoing care Scope defined in the project
- Larger or distributed infrastructure
- Tailored integrations and data history
- Response matched to your business
Prices exclude VAT, which is added to your invoice. We confirm the scope and price after reviewing your environment.
Response time means the time to start handling a critical incident. Office hours are Monday to Friday, 09:00–17:00 Warsaw time, excluding Polish public holidays.
With a setup fee: 1 month’s notice. Without a setup fee: 3 months’ notice.
Monitoring already included in your current subscription stays within its price. We charge for the new service only for the additional scope agreed with you.
From measurement to action.
We analyse measurements and help restore service operation. Your plan covers monitoring and agreed incident handling.
Measurements and history
See the current state and trends.
We monitor resources, availability and selected logs. We maintain data collection and alert thresholds suited to your environment.
Diagnosis and recovery
Every alert has an owner.
We investigate the event and identify its cause. We carry out agreed recovery procedures and coordinate the further work needed to restore service.
Performance and dependencies
Make decisions based on evidence.
We analyse load and service dependencies. We identify the causes of slowdowns and recommend changes, with a method for checking their effect.
Reports and recommendations
Know what needs attention.
We summarise availability, key events and trends. Our monthly report sets priorities and helps us agree on the next actions for your environment.
Compare care plans.
We take responsibility for the agreed monitoring. Plans differ in data coverage, response and change allowance.
| Scope of care | Standard | Business | Bespoke |
|---|---|---|---|
| Environment | Up to 10 devices | Up to 25 devices | Defined in the project |
| Service checks | Up to 3 agreed checks | Up to 5 agreed checks | Based on scope |
| Data history | Metrics 30 days · selected logs 7 days | Metrics 90 days · selected logs 14 days | Agreed retention |
| Planned changes | 1 h per month | 3 h per month | An agreed work allowance |
| Critical incident response | Within 4 business hours | Within 30 min during office hours | As agreed |
Measurements and scope
A server, virtual machine or device counts as one entry in the agreed inventory. A service check is a specified control point, such as an HTTP response, a certificate or a particular function. Individual metrics are not separately chargeable items.
Basic device monitoring covers agreed measurements. We define application checks and the logs to be collected separately. Tailored integrations are included in the setup quote.
Diagnosis and recovery
We verify the alert, identify the cause and carry out the agreed recovery procedures. If a solution depends on the provider, we pass on our diagnosis and coordinate further action.
Before care begins, we agree on permissions and the actions we may take. Larger repairs, rebuilding or new scope are confirmed separately.
Metrics, logs and data history
| Scope of care | Standard | Business | Bespoke |
|---|---|---|---|
| Metrics | 30 days of history | 90 days of history | As needed |
| Selected logs | 7 days of history | 14 days of history | As defined in the data policy |
| Report | Monthly | Monthly | As agreed |
Data and access
Before launch, we agree on data sources, daily log volume, active metric series, measurement intervals and retention. We check that the allocated capacity can preserve the agreed history. We confirm resources and price. Expansion is agreed before any change, without automatic charges for individual metrics.
We collect the technical data needed, limit sensitive content and agree on access to results. Reports and exports cover only your environment.
Contact and response arrangements
We begin handling critical incidents within 4 business hours in Standard or 30 minutes in Business. Office hours are Monday to Friday, 09:00–17:00 Warsaw time, excluding Polish public holidays. The clock starts at the earlier of detection by our monitoring or receipt of a report through the agreed channel. Only office hours count; for an event outside those hours, the clock starts when the office next opens.
Measurements run around the clock. Outside office hours, we respond subject to availability, with priority for Business and no guaranteed response time. Response time means starting to handle the incident, not completing the repair.
Changes and additional work
Standard includes 1 h of planned changes per month and Business includes 3 h. The allowance renews monthly and does not roll over. Additional administration is PLN 300 net/h; we agree on the task and budget before work begins.
Monitoring maintenance, covered incident diagnosis and agreed recovery do not reduce your change allowance. Correcting an error introduced by our change does not use your hours either. Programming work is quoted after reviewing its scope.
Setup and contract
Standard setup starts at PLN 900 net and Business at PLN 1800 net. The scope includes qualification, connecting agreed sources, configuring alerts and checking the response path. We confirm the price after review.
With a setup fee, the notice period is one month. Without that fee, the notice period is three months. You may give notice at any time in either option.
Data handover
When care ends, we hand over the agreed measurement data, configuration for your environment and instructions for continuing operation. We agree on the export scope and data retention before launch.
Also as a standalone project.
Need an implementation or diagnosis of a specific issue? You can commission a project without an ongoing subscription.
Monitoring setup
We launch or organise measurements, dashboards and alerts. We hand over the configuration, documentation and instructions for independent operation.
Discuss implementationPerformance diagnosis
We investigate a slowdown and its cause. We agree on the analysis or tests, present the findings and explain how to verify the recommended changes.
Discuss the diagnosisWe agree on scope, cost and acceptance criteria before work begins. Load tests have a separate execution plan and stop conditions.
Taking over monitoring.
- 01
Reviewing your IT
We review systems, access and known issues. We agree on the services that must work and who is responsible for each of their dependencies.
- 02
Agreeing the terms
We select measurements, history and alert thresholds. We agree on procedures, contact channels and the scope of actions we can safely carry out.
- 03
Taking over monitoring
We verify access, alert delivery and response. We test data gaps, concurrent events and escalation if the operator is unavailable.
Questions about monitoring.
Do I have to move services to CyberON?
No. We can monitor an environment with your current provider. Before launch, we agree on access, responsibility boundaries and how we will work together.
What do you do after an alert?
We diagnose the event and carry out agreed recovery procedures. If larger changes or work by the provider are needed, we coordinate the issue and confirm the next scope.
Does monitoring run around the clock?
Yes, measurements and alerts run around the clock. The operator’s response time depends on office hours and the plan you choose.
Do I pay again for existing monitoring?
No. Monitoring covered by your current care stays within its price. We charge the new service for the additional scope taken on, after reviewing your existing agreements.