One service
Your environment for an application, API or background tasks. We provide resources, secure access and ongoing care for agreed services.
Your server under our care.
Managed servers and environments for business.Resources, security and administration in one subscription.We monitor services and respond to outages.
Choose your level of careAn environment for your workload.
From one service to several connected machines.We match resources to workload, and care to how important each service is.
Daily operations
Services that support your team’s daily work. We match support priority, operational checks and change windows to their importance to your business.
More resources
More processing power, memory or storage. We tailor the configuration and expansion plan to your workload; you choose the level of care independently.
Choose your level of care.
Every plan combines resources with ongoing maintenance.A higher care level adds response coverage and a larger work allowance.
We support Linux and Windows Server. Linux is included in the service price. Required Windows, SQL and RDS licences are charged separately once the configuration is agreed.
Standard
For an environment needing its own resources, ongoing maintenance and responsive technical support.
from PLN 699
excl. VAT / month1 h of changes each month
- Resources, system and ongoing administration
- Monitoring, updates and backups
- Support during office hours
Business
For key services: priority support, regular checks and coordination of changes and dependencies.
from PLN 1,299
excl. VAT / month3 h of changes each month
- Priority handling of support requests
- Regular work on your environment
- Coordination of changes and dependencies
Bespoke
For a larger environment needing its own architecture, more resources and agreed response coverage.
Scope quotation
Resources and scope of careDefined in the project
- Multiple machines and dependent services
- Resources matched to business requirements
- A tailored service continuity plan
Base profile: 2 vCPU · 8 GB RAM · 80 GB NVMe. Resources can grow independently of the care level. We confirm scope and price before work begins.
You can use your change allowance for several short tasks. We count working time, not the number of requests; maintenance and agreed incidents sit outside this allowance. We confirm Windows, SQL and access costs and rights for the selected configuration before starting.
Your whole environment under care.
Resources and administration form one managed service.We look after the system, access, data and operation of the agreed services.
System and resources
A sound technical foundation.
We maintain the operating system and agreed services. We check workload and plan the resources needed to keep the environment running reliably.
Access and safeguards
Access under control.
We configure secure access, traffic rules and technical permissions. We update the environment within the agreed scope and change windows.
Monitoring and backups
Backups and a recovery plan.
We monitor availability, services and resource use. We store backups separately from the environment and agree how to restore operation.
Diagnosis and incident handling
From reporting an incident to restoring service.
We investigate incidents and restore the environment under our care. We coordinate further action with the service provider when their help is needed.
Compare what is included.
Every plan maintains the accepted environment.The care level defines response coverage, priority and the change allowance.
| Scope of care | Standard | Business | Bespoke |
|---|---|---|---|
| Base profile | 2 vCPU · 8 GB · 80 GB NVMe | 2 vCPU · 8 GB · 80 GB NVMe | Matched to the environment design |
| Planned changes | 1 h per month | 3 h per month | An agreed work allowance |
| Support requests | During office hours | Priority during office hours | Agreed support availability |
| Operating system | Linux or Windows; licences separate | Linux or Windows; licences separate | To environment needs |
Environment and resources
| Scope of care | Standard | Business | Bespoke |
|---|---|---|---|
| Processor and memory | Base profile or larger | Base profile or larger | Sized for each service |
| Data storage | NVMe sized for the profile | NVMe sized for the profile | NVMe or an agreed storage configuration |
| CPU allocation | Shared virtual CPUs | Shared virtual CPUs | Allocation defined in the project |
| Resource expansion | Once the cost is agreed | Once the cost is agreed | Stages following the growth plan |
Security and updates
| Scope of care | Standard | Business | Bespoke |
|---|---|---|---|
| Technical access | Permissions and secure access | Permissions and secure access | A model for the whole environment |
| System protection | Traffic rules and safeguards | Traffic rules and safeguards | Policies to match the architecture |
| Updates | Agreed windows and checks | Change and dependency planning | A change process to match requirements |
| Post-change checks | Checks of the agreed services | Checks of services and dependencies | Verification against agreed scenarios |
Monitoring and recovery
| Scope of care | Standard | Business | Bespoke |
|---|---|---|---|
| Automated monitoring | Availability, services and resources | Services and key dependencies | Coverage of the whole environment |
| Backups | Backups stored separately | Backups stored separately | A plan for the whole environment |
| Scope and retention | Matched to the type of data | Matched to the type of data | To match service requirements |
| Restoration | Procedure and operational checks | Priority and agreed objectives | An environment continuity plan |
Administration and support requests
| Scope of care | Standard | Business | Bespoke |
|---|---|---|---|
| Office hours | Mon–Fri, 9 am to 5 pm (Warsaw) | Mon–Fri, 9 am to 5 pm (Warsaw) | Agreed support windows |
| Planned changes | 1 h each month | 3 h each month | An allowance matched to your needs |
| Time allowances | Renewed each month | Renewed each month | Following the agreed model |
| Outside office hours | Subject to availability and agreement | Priority within agreed response coverage | Terms defined in the agreement |
| Additional administration | PLN 300 excl. VAT / h | PLN 300 excl. VAT / h | Following the agreed quotation |
Price and service setup
| Scope of care | Standard | Business | Bespoke |
|---|---|---|---|
| Linux subscription | From PLN 699 excl. VAT / month | From PLN 1,299 excl. VAT / month | Environment and care quotation |
| Windows Server | Licence paid separately, based on configuration | Licence paid separately, based on configuration | Cost based on licensing |
| Additional licences | Agreed before launch | Agreed before launch | An environment licensing plan |
| Migration and setup | Quoted separately before starting | Quoted separately before starting | Stages defined in the project |
What does care include?
Ongoing maintenance covers the agreed system and accepted services. The hour allowance is for planned administrative changes; unused hours do not carry over to the next month.
Before onboarding, we review the environment's condition. We agree how to fix existing faults or document the risks the client accepts and the scope of our care.
Before starting, we agree backup scope, retention, response times and recovery objectives. Automated monitoring runs around the clock. Administrator availability is agreed separately.
Larger changes, migrations and application development are quoted before work begins. Windows costs depend on the licensing channel, configuration and number of environments and users.
Ongoing maintenance, monitoring, compatible updates and incident handling within the accepted scope are included in the subscription. They do not use the planned-change allowance. Fixing an error caused by our change does not use the client's hours either.
Routine security and functional updates compatible with the accepted environment are included in care. A migration requiring a rebuild or repair of unsupported dependencies is quoted after assessment; a new version number alone does not trigger an additional charge.
The accepted application, database and machine are covered by one care scope. An additional subscription applies to new responsibilities or a separate environment.
Subscription and data handover
Monthly subscriptions with an onboarding fee have a one-month notice period. The option without an onboarding fee has a three-month notice period. We agree the scope of onboarding before the service begins.
If annual billing is agreed, one year is paid in advance. Renewal terms and the settlement of early termination are set out in the agreement before the service starts.
When the service ends, we hand over the files, database, code you own, configuration and start-up instructions. One plan covers the accepted environment and its components; we do not charge for the same database or machine again under a second subscription.
From review to ongoing care.
- 01
Environment review
We review services, workload, data and access. We agree responsibilities and the conditions for taking over your environment.
- 02
Configuration
We choose resources, safeguards and care. We prepare the launch, backups and a plan for future expansion.
- 03
Ongoing care
We check services and recovery. We set up monitoring and the agreed process for handling support requests.
Questions about care.
Can I start with a small environment?
Yes. We match the base profile to your workload and data volume.
We plan later expansion together, agreeing its cost and how the work will be carried out.
Does Windows change the scope of care?
No. You choose the same care level. The price adds the licence required for your configuration.
We confirm the cost before launch, once the system, number of environments and access arrangements are agreed.
Can I buy additional work time?
Yes. Additional administration in Standard and Business costs PLN 300 excl. VAT per hour. Bespoke work follows the agreed quotation.
We agree the task and budget first. Recurring needs can be included in the subscription.
Can I move my existing server?
Yes, after reviewing configuration, licences and dependencies.
We prepare a migration plan and protect your data. We then check service operation in the new environment.